Returns & Exchanges

Due to the perishable nature of our artisanal chocolates and confections, Hilliards Chocolates cannot accept returns or exchanges once a product has left our facility. We are committed to your satisfaction and will work with you to resolve any issues regarding damage or shipping errors.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, please immediately inspect your package for any signs of transit damage or discrepancies from your original order confirmation.

• 2.
  Contact Customer Care

  If your chocolates are damaged or incorrect, contact us within 48 hours of delivery at our main office with your order number and photos of the product.

• 3.
  Review for Resolution

  Our team will review your claim to determine if a replacement or store credit is appropriate based on the condition of the perishable items received.

• 4.
  Receive Replacement

  If a claim is approved, we will expedite a replacement shipment to your address at no additional cost to ensure you enjoy our confections as intended.